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Unbeatable Features

  • Guaranteed Emergency Response Time
  • 24×7 Monitoring & Reporting
  • Server Patch Management
  • Managed & Monitored Anti-Virus or EDR Subscription
  • Online Ticketing Support System

Optimized Service

  1. Monthly Scheduled On-Site Maintenance
  2. Unlimited On-Site Support for Covered Systems
  3. Unlimited Phone & Remote Support for Covered Systems
  4. 24×7 Emergency Support

Experienced Support

  • 24×7 ticketed email support
  • Secure Remote Access
  • Savvy technical support team
Server Management Silver Gold Platinum Diamond
Monthly Cost $80 $150 $300 $400
Guaranteed Emergency Response Time 4 Hours 2 Hours 1 Hour 1 Hour
24x7x365 Monitoring & Automated Reporting/Alerting
Service(s) Availability Monitoring/Alerting & Automated Response
Event Log Monitoring & Alerting
Log File Maintenance
Drive Space Monitoring & Alerting
Backup Monitoring & Alerting
Printer Queue & Availability Monitoring
Server Patch/Update Management & Reporting
Managed & Monitored Anti-Virus or EDR Subscription
Unlimited Phone & Remote Control Support for
Covered Systems – (Defined Applications)
User Account Administration
File Sharing Permission Administration
Security Administration
Cloud Backup Subscription
Unlimited On-Site Support for Covered Systems
Monthly Scheduled On-Site Maintenance 1 Hour  1 1/2 Hours
24×7 Emergency Support
Unlimited Phone and Remote Support for Covered Systems (All Supported Applications)
Updates / Upgrades / Add-Ons / Patches for All Applications  

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